Published Paper Details:

2020 has not been just any year. Encountering COVID-19 Pandemic, it has opened doors for a no. Of opportunities and put the rest through trying times. However, one sector which emerged as a clear new normal is Digital payment industry. People use these online mode of payments from the convenience of their homes through online channels like mobile banking, internet banking, cards, digital wallets etc. and thus can avoid crowded places and can contribute more towards cashless economy. A significant shift in the consumer behaviour with respect to the e-payments can be seen all over. Digital wallets and UPI�s are the most trending payment methods dominating over cash. The paper is an attempt to understand the most preferred payment mode of consumers while online shopping during pandemic also, it highlights the most favoured online payment option on the basis of recorded responses. Questionnaire was the tool used to collect the primary data from a total of 110 respondents belonging to Bhopal cit of Madhya Pradesh. The data was analysed to find out the pre stated objectives.