Published Paper Details:

In the globalization era, cultural diversity in the workplace is a significant trend. It poses challenges for human resource managers in processing different people coming from various cultures and backgrounds. Diversity of cultures could be an enormous advantage for enterprises if it is professionally managed, otherwise, it would lead the organizations into difficulties and impact the effectiveness of the companies. Based on the survey in the architecture and construction industry in Vietnam, the research finds out that that the cultural diversity has a significant relationship with the level of conflict, with the employees� satisfaction, with harmony and effectiveness in workplace, with companies� effort to prepare its employees, with the perception about the multicultural working environment and with days off offered for foreign workers for important occasions or events. On the other hand, cultural diversity does not have the relationship with methods used by managers in conflict resolution and with the enterprise�s competitiveness. Furthermore, the research also confirms the relation between the frequency and reasons for conflicts, between employees� satisfaction and methods used by managers in conflict resolution, between employees� satisfaction and the competitiveness ranking of their company. The paper supposes to provide helpful information for managers in Vietnam to successfully manage multicultural organizations.