Published Paper Details:

The world is changing very fast, much of the places and things are very close to each other. One such a booming area in the Indian market is airport sector. The passenger perception towards airport services may have a significant impact towards the development of business and tourism sectors. In the present study, a convenient sampling (100 nos.) by using descriptive research design, a survey is done in order to get the opinion of the respondent about the airport services quality at Chennai international Airport, India. Relationship between customer satisfactions on various dependent variables namely effectiveness, efficiency, maintenance and relativity and airport quality at Chennai is done. Analysis is done on descriptive variables, t-test, chi-square test are conducted by using SPSS tools. After analysis, it is concluded that the study on these variables cause related impact on the airport quality can be enhanced, because customer satisfaction is the main motto of any service industry. It is concluded that there is an association among the variable relating to effectiveness. This study recommended the procedures of development of the excellence of airport facilities provided to carriers by considering the customer needs. This study on these variables will enable the passengers to gain the revisit intention to airport for their further travelling.