Published Paper Details:

The employees of the Hotel industry are often at the first defense in the profitability game. But as the approach of the research paper study relies on the current pandemic situation which has come across globally impacting the entire tourism sector which directly or indirectly effected the Hotel industry. It is a major challenge for the hotel industry for front and backend staff engagement in their respective roles, which also leads to the declining numbers in counting customer satisfaction after the completion of lockdown, and in turn, also decreasing profitability power for the respective industry as well. In such a high-alert situation the turnover of industries such as hospitality, successfully engaging with and retaining team members with accepting and proving the challenge. Employee engagement is defined as the emotional commitment of an employee with the organization and its goals. Engagement allows hotels to reach their full potential by helping to create open communication channels, improve productivity and retaining the talented staff after the pandemic.