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INTERNATIONAL JOURNAL OF CREATIVE RESEARCH THOUGHTS - IJCRT (IJCRT.ORG)
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ISSN Approved Journal No: 2320-2882 | Impact factor: 7.97 | ESTD Year: 2013
Call For Paper - Volume 12 | Issue 5 | Month- May 2024
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Published Paper Details:
Paper Title
AN EMPRICAL STUDY ON CUSTOMER EXPECTION ON SERVICE QUALITY IN VARIOUS AIRLINES
Authors
P.Pavan, V.Rohith, V. SUGANYA
Keywords
services, service quality, customer expectation, communication effectiveness, physical condition, product quality, and approach quality
Abstract
Service quality is a measure of how well the service delivered by the airline meets the customer expectation. The research design used in this study was descriptive research. The population of the was Chennai customer. The sample size was 102 customers. The sampling technique used to draw the samples was convenience sampling method. The tool used to collect the data is from questionnaire. The statistical analysis was done using correlation, chi-square, weighted average. This study will help to increase the quality of service provided by various airlines with respect to communication effectiveness, physical condition, product quality, and approach quality, close correlations between some of the attributes, the conclusion is often made that the respondents don�t differentiate between in-flight or ground service, and consider the aviation experience as an entire.
IJCRT's Publication Details
Unique Identification Number - IJCRT2006169
Paper ID - 195584
Page Number(s) - 1246-1251
Pubished in - Volume 8 | Issue 6 | June 2020
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Publisher Name - IJCRT | www.ijcrt.org | ISSN : 2320-2882
E-ISSN Number - 2320-2882
Cite this article
P.Pavan, V.Rohith, V. SUGANYA , "AN EMPRICAL STUDY ON CUSTOMER EXPECTION ON SERVICE QUALITY IN VARIOUS AIRLINES", International Journal of Creative Research Thoughts (IJCRT), ISSN:2320-2882, Volume.8, Issue 6, pp.1246-1251, June 2020, Available at :http://www.ijcrt.org/papers/IJCRT2006169.pdf
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ISSN: 2320-2882 Impact Factor: 7.97 and ISSN APPROVED Journal Starting Year (ESTD) : 2013
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ISSN: 2320-2882 Impact Factor: 7.97 and ISSN APPROVED Journal Starting Year (ESTD) : 2013
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