Published Paper Details:

Abstract: There is a growing interest in the field of Total Quality Management (TQM) to analyze the impact of Human Resources Management (HRM) on TQM and its overall effect on the sustainable competitive advantage and in a long run improve the firms� performance. The purpose of the research is to propose a conceptual model from different authors view on different factors of Total Quality Management (TQM) with the different dimensions of Human Resources (HR) reflect on the performance of the organization. The study explores the factors predominant to the TQM and Human Resource Management (HRM) which contribute to the existing literature review. Most of the authors suggest that the implementation of TQM practices with HRM practices will improve the performance of the organization. From the literature review, the key findings show the critical success factors responsible for developing sustainable competitive advantage which further results in enhanced organizational performance, respective to countries, authors, research methodologies. The study servers advantageous to the organizations that desire to improve the performance of the organization through the HR aspects of TQM. For the academicians, it builds a base to identify dimensions relevant to their research perspective.