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  Published Paper Details:

  Paper Title

EVALUATION OF FACTORS AND PERFORMANCE MEASURES: SERVICE QUALITY OF HOSPITAL

  Authors

  Sunil Das,  Rakesh L. Shrivastava

  Keywords

Healthcare, Hospital performance, Critical Success Factors (CSFs), Performance Measures (PMs), Patient, Service level

  Abstract


This paper is aimed to link the Critical success factors and Performance Measures to improve the Service Quality of Hospital. An instrument is modelled for identifying the problem and facts - in order to gain thorough, proper and clear understanding of healthcare services. The modelled linkages were found to be highly significant, moderately significant, and significant through empirical study and analysis. The established result can be used for further study and research to provide better Healthcare service quality. This paper will help healthcare service provider for better understanding of Service Quality management and improvement practices to meet the needs. This paper will encourage to implement practices thought to be unimportant for running business.

  IJCRT's Publication Details

  Unique Identification Number - IJCRT1704288

  Paper ID - 170761

  Page Number(s) - 2250-2254

  Pubished in - Volume 5 | Issue 4 | December 2017

  DOI (Digital Object Identifier) -   

  Publisher Name - IJCRT | www.ijcrt.org | ISSN : 2320-2882

  E-ISSN Number - 2320-2882

  Cite this article

  Sunil Das,  Rakesh L. Shrivastava,   "EVALUATION OF FACTORS AND PERFORMANCE MEASURES: SERVICE QUALITY OF HOSPITAL", International Journal of Creative Research Thoughts (IJCRT), ISSN:2320-2882, Volume.5, Issue 4, pp.2250-2254, December 2017, Available at :http://www.ijcrt.org/papers/IJCRT1704288.pdf

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ISSN and 7.97 Impact Factor Details


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ISSN
ISSN: 2320-2882
Impact Factor: 7.97 and ISSN APPROVED
Journal Starting Year (ESTD) : 2013
ISSN
ISSN and 7.97 Impact Factor Details


ISSN
ISSN
ISSN: 2320-2882
Impact Factor: 7.97 and ISSN APPROVED
Journal Starting Year (ESTD) : 2013
ISSN
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