Published Paper Details:

Knowledge management (KM) came into existence in India at the beginning of 2000 but to date, the extent of KM implementation differs widely across industries. Some companies have successfully implemented knowledge management but there are others that practice KM in bits and pieces. Empirical evidence to some extent supports that KM has a positive impact on operational performance including financial performance. The purpose of this study is to confirm these findings in selected Indian organizations via an awareness study of the employees. The sample for the study is companies listed in Indian stock exchanges with 200 respondents across different sectors and with different levels in the organization. KM practices in these organizations vary from moderate to high. Data for the study was collected between 2019-2020. The findings of the study indicate that most of the organizations which claim that they have implemented KM but are not deriving the results out of it may not be aware of the term "effective KM". Effective KM does not mean 'more the learning the better' or 'the more knowledge the better' rather it means relevant knowledge. The results of the study indicate a proclivity towards better financial performance for companies that are practicing effective KM. This study thus rejects the findings of some previous studies which state that KM does not have an impact on financial performance limitation of the study is that it is focused on a few sectors and based on the perception of the employees.