Published Paper Details:

This paper examines the trajectory of the role of information and communication technology (ICT) in creating a cashless economy. A cashless economy is an environment in which transactions are conducted using a credit card or debit card, internet banking, an e-wallet, a point of sale, and so on rather than physically moving currency. The report also demonstrated how the employment of information and communication technology gadgets and techniques in the banking industry has resulted in major changes in the quality, mode, and substance of banking operations around the world. This study also discussed the significance of digital competency in the cashless economy and developed a framework for them. "Digital competence refers to the set of knowledge, skills, attitudes (including abilities, strategies, values and awareness) that are required when using ICT and digital media to perform tasks, solve problems and communicate" [1]. Digital proficiency is an important prerequisite for a cashless economy.