Published Paper Details:

ABSTRACT Mobile banking is a service provided by a bank or other financial institution that allows its customers to conduct financial transactions remotely using a mobile device such as a smart phone or tablet. Unlike the related internet banking it uses software, usually called an app, provided by the financial institution for the purpose. Mobile phone is a common technology device that became part of every individual in the information era. Mobile Banking is an emerging alternate channel for providing banking services. India is the second largest telecom market in the world, which is having high potential for expanding banking services using mobile. However, mobile banking has not become the choice of millions of people. This study also defines the role of mobile banking in payment industry by providing ease to existing bank customers and by offering new services to the customers in emerging areas. By using mobile banking technology users has been much quicker than the adoption of online banking more than a decade ago. This research paper defines many issues and challenges which are facing in use of mobile banking.