Published Paper Details:

Total Quality Management (TQM) has been a widely researched area, and numerous researchers have highlighted the benefits of implementing TQM philosophy in organisations. TQM practices in organisations have advanced over time and have significant impact on organisational performance. The study attempts to gain insight of the nature of practice of Total Quality Management and to understand the relationship between organisational performance and practice of TQM in the ISO 9000 certified manufacturing organisations in Kerala. Variables related to TQM and Quality performance and Organisational performance in the Kerala state scenario are identified in the light of review of literature and consultation from experts. The changes in the practice of TQM in the organisations after the acquisition of ISO 9000 certification is analysed. Data is collected from managers in ISO 9000 Certified manufacturing organisations in public and private sector. Findings reveal that there is improvement in practice of TQM in manufacturing organisations after getting ISO 9000 certification. A causal model on relationship of the practice of TQM and organizational performance in ISO 9000 certified manufacturing organisations in Kerala is put forth. The study revealed that there exists significant relationship between TQM practice and ISO 9000 certification among the manufacturing organisations in Kerala. Suggestions for the better implementation of TQM in ISO 9000 certified manufacturing organisations are formulated.