Published Paper Details:

The main aim of this paper was to review how artificial intelligence works in improving Citizen Services and Government. Several government agencies throughout the world are experimenting with artificial intelligence applications (AI). The most common use cases for citizen services are inquiries and information [1]. This article examined the many forms of artificial intelligence applications, as well as the existing and prospective software solutions of AI in the delivery of citizen services by the government, with a particular emphasis on citizen queries and information. It also provides solutions for governments considering the use of artificial intelligence. Most artificial intelligence (AI) published studies in citizen services now fall into the following categories: responding to inquiries, filling out and finding papers, routing requests, translating documents, and generating paperwork, among others [1]. These technologies have the potential to increase the efficiency of government operations while also providing personnel with more time to create stronger ties with residents. Artificial intelligence (AI) may be one solution to bridge the gap between the dissatisfaction of citizens with digital government products and enhancing citizen participation and service delivery [2].