ISSN2320-2882
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Paper Title
ANALYZING THE EFFECT OF REAL-TIME TRACKING SYSTEM ON OPERATIONAL PERFORMANCE IN COURIER SERVICE
Authors
Sherlin Mary s , Dr.C.Rajalakshmi
Keywords
Real-Time Tracking, Operational Performance, DTDC, Logistics Management, Customer Satisfaction, Courier Services, Delivery Efficiency.
Abstract
The rapid growth of e-commerce and digital logistics has increased the demand for fast, reliable, and transparent courier services. Real-time delivery tracking systems have become an essential technological innovation in improving operational performance within logistics organizations. Technologies such as GPS, barcode scanning, Internet of Things (IoT), RFID, and digital logistics platforms enable continuous shipment monitoring and provide accurate delivery updates to customers and operational staff. The present study examines the impact of real-time delivery tracking systems on operational performance at DTDC Courier Services.
The study focuses on how tracking systems influence delivery efficiency, delivery reliability, customer satisfaction, operational coordination, and shipment transparency. Primary data was collected from 103 employees of DTDC Courier Services through a structured questionnaire using simple random sampling. Secondary data was collected from journals, company reports, websites, and previous research studies. Statistical tools such as percentage analysis, mean, standard deviation, correlation, regression, chi-square, and ANOVA were used for analysis through MS Excel and SPSS.
The findings indicate that respondents strongly agree that real-time tracking systems improve service efficiency, customer satisfaction, delivery accuracy, and operational transparency. Customers also expect more frequent tracking updates and improved user-friendliness in tracking systems. The study concludes that real-time delivery tracking systems significantly contribute to improving operational performance and customer confidence in DTDC Courier Services.
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IJCRT — journal style
"ANALYZING THE EFFECT OF REAL-TIME TRACKING SYSTEM ON OPERATIONAL PERFORMANCE IN COURIER SERVICE", IJCRT - International Journal of Creative Research Thoughts (www.ijcrt.org), ISSN:2320-2882, Vol.14, Issue 5, page no.f420-f426, May 2026, Available :https://ijcrt.org/papers/IJCRT2605624.pdf
APA — 7th edition
s, S. M., & Dr.C.Rajalakshmi. (2026). ANALYZING THE EFFECT OF REAL-TIME TRACKING SYSTEM ON OPERATIONAL PERFORMANCE IN COURIER SERVICE. International Journal of Creative Research Thoughts, 14(5), f420-f426. https://ijcrt.org/viewpaperforall.php?paper=IJCRT2605624
MLA — 9th edition
s, Sherlin Mary, and Dr.C.Rajalakshmi. "ANALYZING THE EFFECT OF REAL-TIME TRACKING SYSTEM ON OPERATIONAL PERFORMANCE IN COURIER SERVICE." International Journal of Creative Research Thoughts, vol. 14, no. 5, 2026, pp. f420-f426, https://ijcrt.org/viewpaperforall.php?paper=IJCRT2605624.
Chicago — 17th, bibliography
s, Sherlin Mary, and Dr.C.Rajalakshmi. "ANALYZING THE EFFECT OF REAL-TIME TRACKING SYSTEM ON OPERATIONAL PERFORMANCE IN COURIER SERVICE." International Journal of Creative Research Thoughts 14, no. 5 (2026): f420-f426. https://ijcrt.org/viewpaperforall.php?paper=IJCRT2605624.
Harvard — author–date
s, S.M. and Dr.C.Rajalakshmi (2026) 'ANALYZING THE EFFECT OF REAL-TIME TRACKING SYSTEM ON OPERATIONAL PERFORMANCE IN COURIER SERVICE', International Journal of Creative Research Thoughts, 14(5), pp. f420-f426. Available at: https://ijcrt.org/viewpaperforall.php?paper=IJCRT2605624
IEEE — numbered reference
S. M. s and Dr.C.Rajalakshmi, "ANALYZING THE EFFECT OF REAL-TIME TRACKING SYSTEM ON OPERATIONAL PERFORMANCE IN COURIER SERVICE," IJCRT, vol. 14, no. 5, pp. f420-f426, May. 2026.
Vancouver — biomedical
s SM, Dr.C.Rajalakshmi. ANALYZING THE EFFECT OF REAL-TIME TRACKING SYSTEM ON OPERATIONAL PERFORMANCE IN COURIER SERVICE. IJCRT. 2026 May;14(5):f420-f426.
AMA — 11th edition
s SM, Dr.C.Rajalakshmi. ANALYZING THE EFFECT OF REAL-TIME TRACKING SYSTEM ON OPERATIONAL PERFORMANCE IN COURIER SERVICE. IJCRT. 2026;14(5):f420-f426. Accessed at https://ijcrt.org/viewpaperforall.php?paper=IJCRT2605624
BibTeX — Zotero, Mendeley, LaTeX
@article{IJCRT2605624,
author = {Sherlin Mary s and Dr.C.Rajalakshmi},
title = {ANALYZING THE EFFECT OF REAL-TIME TRACKING SYSTEM ON OPERATIONAL PERFORMANCE IN COURIER SERVICE},
journal = {International Journal of Creative Research Thoughts},
volume = {14},
number = {5},
pages = {f420-f426},
year = {2026},
month = {May},
issn = {2320-2882},
url = {https://ijcrt.org/viewpaperforall.php?paper=IJCRT2605624}
}
RIS — EndNote, RefWorks
TY - JOUR
AU - s, Sherlin Mary
AU - Dr.C.Rajalakshmi
TI - ANALYZING THE EFFECT OF REAL-TIME TRACKING SYSTEM ON OPERATIONAL PERFORMANCE IN COURIER SERVICE
T2 - International Journal of Creative Research Thoughts
JA - IJCRT
VL - 14
IS - 5
PY - 2026
SN - 2320-2882
UR - https://ijcrt.org/viewpaperforall.php?paper=IJCRT2605624
SP - f420-f426
ER -
Issue
Volume 14 Issue 5,
May-2026
Pages : f420-f426
Article Information
- Pages
- f420-f426
- Published
- May 2026
- Registration ID
- IJCRT_308479
- Published Paper ID
- IJCRT2605624
- Research Area
- Management All
- Author Type
- Indian Author
- Location
- Tiruchirappalli., Tamil Nadu, India
- Peer Review
- Request Peer Review Report
- Licence
- CC BY 4.0 · Open Access
- ISSN & Impact Factor
- 2320-2882 · IF 9.17
- Downloads
- 137
- Permanent Link
- https://ijcrt.org/viewpaperforall.php?paper=IJCRT2605624
- Published Paper PDF
- https://ijcrt.org/papers/IJCRT2605624.pdf
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