ISSN2320-2882
Impact Factor9.17
UGC ParametersAligned
Low Cost₹1501 / $59
CrossRefDOI
ESTD2013
Peer ReviewTransparent
AccessOpen
Submission: Always Open
Paper Title
Client Satisfaction With Human Resource Services in Central Luzon Cities
Authors
Kimberly A. Ocomen
Keywords
client satisfaction, human resource, service quality, service delivery, HR services
Abstract
This study evaluated the quality of human resource (HR) service delivery in selected cities of Central Luzon by examining client satisfaction across six dimensions: reliability, responsiveness, assurance, empathy, communication, and efficiency. Using a quantitative correlational design, data were gathered from 380 respondents through a structured survey questionnaire to determine both satisfaction levels and the influence of demographic factors. The results revealed a generally high level of satisfaction, with responsiveness and communication identified as the strongest aspects of service, reflecting positive interpersonal engagement between HR personnel and clients. However, reliability emerged as an area needing improvement, particularly in ensuring accuracy and consistency in service processes. The analysis further showed that educational attainment and occupation significantly influence satisfaction, indicating that expectations tend to increase with professional and educational advancement. These findings suggest that while strong communication practices build trust and satisfaction, achieving higher levels of HR service excellence requires strengthening administrative precision through standardized procedures and system-based quality controls. Overall, the study contributes to a more integrated understanding of HR service delivery by highlighting the need to balance human-centered approaches with efficient and reliable organizational systems.
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IJCRT — journal style
"Client Satisfaction With Human Resource Services in Central Luzon Cities", IJCRT - International Journal of Creative Research Thoughts (www.ijcrt.org), ISSN:2320-2882, Vol.14, Issue 5, page no.c760-c770, May 2026, Available :https://ijcrt.org/papers/IJCRT2605322.pdf
APA — 7th edition
Ocomen, K. A. (2026). Client Satisfaction With Human Resource Services in Central Luzon Cities. International Journal of Creative Research Thoughts, 14(5), c760-c770. https://ijcrt.org/viewpaperforall.php?paper=IJCRT2605322
MLA — 9th edition
Ocomen, Kimberly A. "Client Satisfaction With Human Resource Services in Central Luzon Cities." International Journal of Creative Research Thoughts, vol. 14, no. 5, 2026, pp. c760-c770, https://ijcrt.org/viewpaperforall.php?paper=IJCRT2605322.
Chicago — 17th, bibliography
Ocomen, Kimberly A. "Client Satisfaction With Human Resource Services in Central Luzon Cities." International Journal of Creative Research Thoughts 14, no. 5 (2026): c760-c770. https://ijcrt.org/viewpaperforall.php?paper=IJCRT2605322.
Harvard — author–date
Ocomen, K.A. (2026) 'Client Satisfaction With Human Resource Services in Central Luzon Cities', International Journal of Creative Research Thoughts, 14(5), pp. c760-c770. Available at: https://ijcrt.org/viewpaperforall.php?paper=IJCRT2605322
IEEE — numbered reference
K. A. Ocomen, "Client Satisfaction With Human Resource Services in Central Luzon Cities," IJCRT, vol. 14, no. 5, pp. c760-c770, May. 2026.
Vancouver — biomedical
Ocomen KA. Client Satisfaction With Human Resource Services in Central Luzon Cities. IJCRT. 2026 May;14(5):c760-c770.
AMA — 11th edition
Ocomen KA. Client Satisfaction With Human Resource Services in Central Luzon Cities. IJCRT. 2026;14(5):c760-c770. Accessed at https://ijcrt.org/viewpaperforall.php?paper=IJCRT2605322
BibTeX — Zotero, Mendeley, LaTeX
@article{IJCRT2605322,
author = {Kimberly A. Ocomen},
title = {Client Satisfaction With Human Resource Services in Central Luzon Cities},
journal = {International Journal of Creative Research Thoughts},
volume = {14},
number = {5},
pages = {c760-c770},
year = {2026},
month = {May},
issn = {2320-2882},
url = {https://ijcrt.org/viewpaperforall.php?paper=IJCRT2605322}
}
RIS — EndNote, RefWorks
TY - JOUR
AU - Ocomen, Kimberly A.
TI - Client Satisfaction With Human Resource Services in Central Luzon Cities
T2 - International Journal of Creative Research Thoughts
JA - IJCRT
VL - 14
IS - 5
PY - 2026
SN - 2320-2882
UR - https://ijcrt.org/viewpaperforall.php?paper=IJCRT2605322
SP - c760-c770
ER -
Issue
Volume 14 Issue 5,
May-2026
Pages : c760-c770
Article Information
- Pages
- c760-c770
- Published
- May 2026
- Registration ID
- IJCRT_308269
- Published Paper ID
- IJCRT2605322
- Research Area
- Management All
- Author Type
- Foreign Author
- Location
- Moncada Tarlac, Moncada Tarlac, Phillipines
- Peer Review
- Request Peer Review Report
- Licence
- CC BY 4.0 · Open Access
- ISSN & Impact Factor
- 2320-2882 · IF 9.17
- Downloads
- 151
- Permanent Link
- https://ijcrt.org/viewpaperforall.php?paper=IJCRT2605322
- Published Paper PDF
- https://ijcrt.org/papers/IJCRT2605322.pdf
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International Journal of Creative Research Thoughts
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2320-2882
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No external funding was received for this study.
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Acknowledgements
The authors would like to thank the reviewers and the editorial board of International Journal of Creative Research Thoughts for their careful reading and constructive comments, and all colleagues who supported the preparation of this manuscript.
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