ISSN2320-2882
Impact Factor9.17
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ESTD2013
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Paper Title
Factors Associated With Patient Satisfaction Towards OPD Services
Authors
Ahongshangbam Malemnganba , Tamchi Mangkar , Ma�am DR Saniya Zehra
Keywords
Patient Satisfaction, OPD Services, Healthcare Quality, Waiting Time, Communication
Abstract
Patient satisfaction is considered one of the key performance indices in evaluating quality of
health services is patient satisfaction, more so in OPD, because it is the first contact point
between patients and hospitals. This study aims to identify and analyse the key factors
associated with patient satisfaction in OPD services.
The study emphasises factors like waiting time, doctor-patient communication, personnel
behaviour, cleanliness and availability of amenities. A well-structured questionnaire was used
to gather primary data from patients receiving OPD care. Simple statistical techniques, such as
percentage analysis and graphical depiction, were used to analyse the data.
The study's conclusions show that although most patients are usually happy with the services
they receive, a few elements have a big impact on their entire experience. Among these, waiting
time and communication emerged as the most critical factors affecting satisfaction levels.
Language barriers were also found to impact patient understanding and interaction with
healthcare providers.
The study highlights the importance of improving operational efficiency, enhancing
communication skills, and providing patient-centred services. Lastly, Healthcare organisations
can also enhance the quality of OPD services and guarantee a better patient experience by
implementing the suggestions made in this research.
Full Paper, Downloads & Preview
How To Cite
Choose the style your journal or department asks for, then copy it. Every version below is generated from this paper's own record.
IJCRT — journal style
"Factors Associated With Patient Satisfaction Towards OPD Services", IJCRT - International Journal of Creative Research Thoughts (www.ijcrt.org), ISSN:2320-2882, Vol.14, Issue 4, page no.i365-i381, April 2026, Available :https://ijcrt.org/papers/IJCRT2604977.pdf
APA — 7th edition
Malemnganba, A., Mangkar, T., & Zehra, M. D. S. (2026). Factors Associated With Patient Satisfaction Towards OPD Services. International Journal of Creative Research Thoughts, 14(4), i365-i381. https://ijcrt.org/viewpaperforall.php?paper=IJCRT2604977
MLA — 9th edition
Malemnganba, Ahongshangbam, et al. "Factors Associated With Patient Satisfaction Towards OPD Services." International Journal of Creative Research Thoughts, vol. 14, no. 4, 2026, pp. i365-i381, https://ijcrt.org/viewpaperforall.php?paper=IJCRT2604977.
Chicago — 17th, bibliography
Malemnganba, Ahongshangbam, Tamchi Mangkar, and Ma�am DR Saniya Zehra. "Factors Associated With Patient Satisfaction Towards OPD Services." International Journal of Creative Research Thoughts 14, no. 4 (2026): i365-i381. https://ijcrt.org/viewpaperforall.php?paper=IJCRT2604977.
Harvard — author–date
Malemnganba, A., Mangkar, T. and Zehra, M.D.S. (2026) 'Factors Associated With Patient Satisfaction Towards OPD Services', International Journal of Creative Research Thoughts, 14(4), pp. i365-i381. Available at: https://ijcrt.org/viewpaperforall.php?paper=IJCRT2604977
IEEE — numbered reference
A. Malemnganba, T. Mangkar and M. D. S. Zehra, "Factors Associated With Patient Satisfaction Towards OPD Services," IJCRT, vol. 14, no. 4, pp. i365-i381, Apr. 2026.
Vancouver — biomedical
Malemnganba A, Mangkar T, Zehra MDS. Factors Associated With Patient Satisfaction Towards OPD Services. IJCRT. 2026 Apr;14(4):i365-i381.
AMA — 11th edition
Malemnganba A, Mangkar T, Zehra MDS. Factors Associated With Patient Satisfaction Towards OPD Services. IJCRT. 2026;14(4):i365-i381. Accessed at https://ijcrt.org/viewpaperforall.php?paper=IJCRT2604977
BibTeX — Zotero, Mendeley, LaTeX
@article{IJCRT2604977,
author = {Ahongshangbam Malemnganba and Tamchi Mangkar and Ma�am DR Saniya Zehra},
title = {Factors Associated With Patient Satisfaction Towards OPD Services},
journal = {International Journal of Creative Research Thoughts},
volume = {14},
number = {4},
pages = {i365-i381},
year = {2026},
month = {April},
issn = {2320-2882},
url = {https://ijcrt.org/viewpaperforall.php?paper=IJCRT2604977}
}
RIS — EndNote, RefWorks
TY - JOUR
AU - Malemnganba, Ahongshangbam
AU - Mangkar, Tamchi
AU - Zehra, Ma�am DR Saniya
TI - Factors Associated With Patient Satisfaction Towards OPD Services
T2 - International Journal of Creative Research Thoughts
JA - IJCRT
VL - 14
IS - 4
PY - 2026
SN - 2320-2882
UR - https://ijcrt.org/viewpaperforall.php?paper=IJCRT2604977
SP - i365-i381
ER -
Issue
Volume 14 Issue 4,
April-2026
Pages : i365-i381
Article Information
- Pages
- i365-i381
- Published
- April 2026
- Registration ID
- IJCRT_306586
- Published Paper ID
- IJCRT2604977
- Research Area
- Humanities All
- Author Type
- Indian Author
- Location
- Great Noida, Uttar Pradesh, India
- Peer Review
- Request Peer Review Report
- Licence
- CC BY 4.0 · Open Access
- ISSN & Impact Factor
- 2320-2882 · IF 9.17
- Downloads
- 116
- Permanent Link
- https://ijcrt.org/viewpaperforall.php?paper=IJCRT2604977
- Published Paper PDF
- https://ijcrt.org/papers/IJCRT2604977.pdf
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International Journal of Creative Research Thoughts
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2320-2882
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No external funding was received for this study.
Conflict of Interest
The authors declare that they have no conflict of interest.
Acknowledgements
The authors would like to thank the reviewers and the editorial board of International Journal of Creative Research Thoughts for their careful reading and constructive comments, and all colleagues who supported the preparation of this manuscript.
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