Voice behind the care: the study of staff satisfaction in hospital

Vaishnavi Rajesh Khodaskar

Keywords: Staff Satisfaction, Healthcare Workforce, Employee Engagement, Workload, Teamwork, Hospital management, Organizational Performance.

Context: The efficacy, determination, and wellbeing of the healthcare personnel have a significant impact on the provision of healthcare. Both clinical and non-clinical hospital workers are essential to maintaining patient safety, high-quality services, and efficient operations. Nevertheless, despite growing workload demands and organizational difficulties, there are still few systematic evaluations of employee satisfaction, especially in mid-sized private hospitals. Goals: To evaluate the level of staff satisfaction at Gold Rush Hospital, to identify key factors influencing employee experience such as workload, teamwork, communication etc; and to provide data-driven recommendations for improving workforce engagement and hospital performance. Methodology: 35 hospital staff from both clinical and non-clinical departments participated in a cross-sectional descriptive research that was carried out utilizing purposive sampling. A five- point Likert scale-based structured questionnaire was used to gather data. Descriptive statistics, regression analysis, and correlation analysis were used in the statistical study to look at the connections between workplace characteristics and satisfaction. Finding: Overall, the mean score for employee satisfaction was moderate (M = 2.71, SD = 1.24). While safety (M = 2.68) and workload management indicated concerns, teamwork (M = 2.91) and communication (M = 2.91) shown comparatively greater satisfaction levels. Workload and satisfaction had a substantial negative link (r = -0.62), although there were favorable correlations with cooperation (r = 0.65), supervisory support (r = 0.58), and communication (r = 0.60). According to regression analysis, these factors accounted for 68% of the difference in employee satisfaction. Key issues identified included excessive woekload, inadequate recognition syatem. Conclusion: The study shows that a variety of organizational, administrative, and operational factors affect hospital worker satisfaction. To improve staff well-being and service quality, workload imbalance must be addressed, leadership practices must be strengthened, and recognition mechanisms must be improved. It is advised to use organized interventions and ongoing monitoring in order to develop a motivated and long-lasting healthcare personnel.

Volume 14 Issue 4, April-2026

Pages : h916-h926