ISSN2320-2882
Impact Factor9.17
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CrossRefDOI
ESTD2013
Peer ReviewTransparent
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Paper Title
A Study On Customer Perception Of Order Tracking Features In E -Commerce Application With Special Reference To Tirupur City
Authors
Ms. K. Dhanya , Ms.E.Nanthini
Keywords
Order Tracking, E-commerce Applications, Customer Perception, Delivery Status, Real-Time Tracking, Customer Satisfaction, Online Shopping, Tirupur City.
Abstract
The rapid growth of e-commerce has transformed the way customers purchase products online. One of the most important features influencing customer satisfaction is the order tracking system. This study focuses on analyzing the customer perception of order tracking features in e-commerce applications with special reference to Tirupur City. The main objective of the study is to understand how customers view and use order tracking services provided by online shopping platforms. The research examines factors such as transparency, real-time updates, delivery status information, and reliability of tracking systems. Primary data were collected from customers through a structured questionnaire, and the responses were analyzed using statistical tools such as percentage analysis, ranking method, and chi-square test. The study aims to evaluate the effectiveness of order tracking features and their impact on customer satisfaction and trust. The findings reveal that most customers prefer applications that provide accurate and timely tracking updates. The study also highlights the importance of improving tracking transparency to enhance customer experience. Finally, the research provides suggestions for e-commerce companies to improve their tracking systems and strengthen customer relationships.
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Choose the style your journal or department asks for, then copy it. Every version below is generated from this paper's own record.
IJCRT — journal style
"A Study On Customer Perception Of Order Tracking Features In E -Commerce Application With Special Reference To Tirupur City", IJCRT - International Journal of Creative Research Thoughts (www.ijcrt.org), ISSN:2320-2882, Vol.14, Issue 3, page no.e710-e714, March 2026, Available :https://ijcrt.org/papers/IJCRT2603558.pdf
APA — 7th edition
Dhanya, K., & Ms.E.Nanthini. (2026). A Study On Customer Perception Of Order Tracking Features In E -Commerce Application With Special Reference To Tirupur City. International Journal of Creative Research Thoughts, 14(3), e710-e714. https://ijcrt.org/viewpaperforall.php?paper=IJCRT2603558
MLA — 9th edition
Dhanya, K., and Ms.E.Nanthini. "A Study On Customer Perception Of Order Tracking Features In E -Commerce Application With Special Reference To Tirupur City." International Journal of Creative Research Thoughts, vol. 14, no. 3, 2026, pp. e710-e714, https://ijcrt.org/viewpaperforall.php?paper=IJCRT2603558.
Chicago — 17th, bibliography
Dhanya, K., and Ms.E.Nanthini. "A Study On Customer Perception Of Order Tracking Features In E -Commerce Application With Special Reference To Tirupur City." International Journal of Creative Research Thoughts 14, no. 3 (2026): e710-e714. https://ijcrt.org/viewpaperforall.php?paper=IJCRT2603558.
Harvard — author–date
Dhanya, K. and Ms.E.Nanthini (2026) 'A Study On Customer Perception Of Order Tracking Features In E -Commerce Application With Special Reference To Tirupur City', International Journal of Creative Research Thoughts, 14(3), pp. e710-e714. Available at: https://ijcrt.org/viewpaperforall.php?paper=IJCRT2603558
IEEE — numbered reference
K. Dhanya and Ms.E.Nanthini, "A Study On Customer Perception Of Order Tracking Features In E -Commerce Application With Special Reference To Tirupur City," IJCRT, vol. 14, no. 3, pp. e710-e714, Mar. 2026.
Vancouver — biomedical
Dhanya K, Ms.E.Nanthini. A Study On Customer Perception Of Order Tracking Features In E -Commerce Application With Special Reference To Tirupur City. IJCRT. 2026 Mar;14(3):e710-e714.
AMA — 11th edition
Dhanya K, Ms.E.Nanthini. A Study On Customer Perception Of Order Tracking Features In E -Commerce Application With Special Reference To Tirupur City. IJCRT. 2026;14(3):e710-e714. Accessed at https://ijcrt.org/viewpaperforall.php?paper=IJCRT2603558
BibTeX — Zotero, Mendeley, LaTeX
@article{IJCRT2603558,
author = {K. Dhanya and Ms.E.Nanthini},
title = {A Study On Customer Perception Of Order Tracking Features In E -Commerce Application With Special Reference To Tirupur City},
journal = {International Journal of Creative Research Thoughts},
volume = {14},
number = {3},
pages = {e710-e714},
year = {2026},
month = {March},
issn = {2320-2882},
url = {https://ijcrt.org/viewpaperforall.php?paper=IJCRT2603558}
}
RIS — EndNote, RefWorks
TY - JOUR
AU - Dhanya, K.
AU - Ms.E.Nanthini
TI - A Study On Customer Perception Of Order Tracking Features In E -Commerce Application With Special Reference To Tirupur City
T2 - International Journal of Creative Research Thoughts
JA - IJCRT
VL - 14
IS - 3
PY - 2026
SN - 2320-2882
UR - https://ijcrt.org/viewpaperforall.php?paper=IJCRT2603558
SP - e710-e714
ER -
Issue
Volume 14 Issue 3,
March-2026
Pages : e710-e714
Article Information
- Pages
- e710-e714
- Published
- March 2026
- Registration ID
- IJCRT_303133
- Published Paper ID
- IJCRT2603558
- Research Area
- Commerce All
- Author Type
- Indian Author
- Location
- TIRUPPUR, Tamil Nadu, India
- Peer Review
- Request Peer Review Report
- Licence
- CC BY 4.0 · Open Access
- ISSN & Impact Factor
- 2320-2882 · IF 9.17
- Downloads
- 155
- Permanent Link
- https://ijcrt.org/viewpaperforall.php?paper=IJCRT2603558
- Published Paper PDF
- https://ijcrt.org/papers/IJCRT2603558.pdf
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International Journal of Creative Research Thoughts
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2320-2882
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Acknowledgements
The authors would like to thank the reviewers and the editorial board of International Journal of Creative Research Thoughts for their careful reading and constructive comments, and all colleagues who supported the preparation of this manuscript.
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