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Published Paper Details:
Voice behind the care: the study of staff satisfaction in hospital
Authors
Vaishnavi Rajesh Khodaskar
Downlaod Center
Keywords
Keywords: Staff Satisfaction, Healthcare Workforce, Employee Engagement, Workload, Teamwork, Hospital management, Organizational Performance.
Abstract
Context: The efficacy, determination, and wellbeing of the healthcare personnel have a
significant impact on the provision of healthcare. Both clinical and non-clinical hospital workers
are essential to maintaining patient safety, high-quality services, and efficient operations.
Nevertheless, despite growing workload demands and organizational difficulties, there are still
few systematic evaluations of employee satisfaction, especially in mid-sized private hospitals.
Goals: To evaluate the level of staff satisfaction at Gold Rush Hospital, to identify key factors
influencing employee experience such as workload, teamwork, communication etc; and to
provide data-driven recommendations for improving workforce engagement and hospital
performance.
Methodology: 35 hospital staff from both clinical and non-clinical departments participated in
a cross-sectional descriptive research that was carried out utilizing purposive sampling. A five-
point Likert scale-based structured questionnaire was used to gather data. Descriptive statistics,
regression analysis, and correlation analysis were used in the statistical study to look at the
connections between workplace characteristics and satisfaction.
Finding: Overall, the mean score for employee satisfaction was moderate (M = 2.71, SD =
1.24). While safety (M = 2.68) and workload management indicated concerns, teamwork (M =
2.91) and communication (M = 2.91) shown comparatively greater satisfaction levels. Workload
and satisfaction had a substantial negative link (r = -0.62), although there were favorable
correlations with cooperation (r = 0.65), supervisory support (r = 0.58), and communication (r =
0.60). According to regression analysis, these factors accounted for 68% of the difference in
employee satisfaction. Key issues identified included excessive woekload, inadequate
recognition syatem.
Conclusion: The study shows that a variety of organizational, administrative, and operational
factors affect hospital worker satisfaction. To improve staff well-being and service quality,
workload imbalance must be addressed, leadership practices must be strengthened, and
recognition mechanisms must be improved. It is advised to use organized interventions and
ongoing monitoring in order to develop a motivated and long-lasting healthcare personnel.
IJCRT's Publication Details
Unique Identification Number - IJCRT2604924
Paper ID - 306328
Author type - Indian Author
Page Number(s) - h916-h926
Pubished in - Volume 14 | Issue 4 | April 2026
DOI (Digital Object Identifier) -
No Of Downloads - 20
Author Country - India, 411014, Pune, Pune, 411014, Management All
Publisher Name - IJPUBLICATION | www.ijcrt.org | ISSN : 2320-2882
E-ISSN Number - 2320-2882
Published Paper PDF : - http://www.ijcrt.org/papers/IJCRT2604924
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Vaishnavi Rajesh Khodaskar, "Voice behind the care: the study of staff satisfaction in hospital", International Journal of Creative Research Thoughts (IJCRT), ISSN:2320-2882, Volume.14, Issue 4, pp.h916-h926, April 2026, Available at :http://www.ijcrt.org/papers/IJCRT2604924.pdf
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The International Journal of Creative Research Thoughts (IJCRT) aims to explore advances in research pertaining to applied, theoretical and experimental Technological studies.
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